Contact
thank you for your request
Rafting Manso Valley Argentina
Phone: +54 92944913435
Email: info@raftingvalledelmanso.com
Provincial Route 83 Km 1 - Rio Villages, RIO NEGRO - 8401
Frequently asked questions
What is the fastest way to contact you?
If you need to contact us for any reason, the fastest way is by phone:
- Landline Phone: +54-294-4421355
- Cell Phone: +549-294-4957959 (at this number it is also possible to call by whatsapp).
I'm sick, I can't go on the field trip, what do I do?
In case you do not feel well enough to participate in the activities you have booked, we ask you to notify our customer service lines as soon as possible so that we can notify the company providing the service. We will ask you for a medical certificate as a backup, please note that the terms mentioned in the travel contract (Terms and Conditions).Patagônia reserva de excursões
I can't perform the service I booked, what do I do?
In the event that you are unable to participate in the activities you have booked, we ask that you notify our customer service lines as soon as possible so that we can notify the company providing the service. In all cases the terms mentioned in the travel contract apply, Terms and Conditions.
Can the tours I booked be cancelled due to weather conditions?
Most of the excursions we offer are not cancelled due to weather conditions. Rain, wind and snow are frequent in Patagonia, that is why the activities can be carried out in almost any weather, depending on the decision made by the service provider.
I misplaced an item during the excursion, how can I get it back?
Most of the excursions we offer are not cancelled due to weather conditions. Rain, wind and snow are frequent in Patagonia that is why the activities can be done in almost any weather, depending on the decision of the service provider. Patagônia reserva de excursões
Are prices per person?
All rates are per person, unless otherwise indicated within the activity or package.
Are searches timely or are there delays?
When making a reservation, each voucher will indicate the time at which we will pick you up at the agreed meeting point, the same is approximate plus / minus fifteen minutes (+-15 min) for example if the meeting time is at 09:00 Hs. We recommend you to be ready at 08:45 am and wait until 09:15 am.
This is due to the fact that up to 20 passengers can travel in a transport van with different meeting points each and it is impossible for us to reach all of them at the same time.
After the indicated time we kindly ask you to contact us in order to verify the location of the vehicle that will transport you.
Frequently asked questions
How can I book a service?
The steps are as follows:
- Choose an activity of your interest, select the number of passengers, select the estimated date of travel.
- Enter a contact email, a phone number and confirm your reservation.
- Make the payment on line by the chosen means (you have the option of a partial payment as a deposit and then cancel it at the agency), once confirmed, you will receive your reservation voucher by e-mail.
How do I know that my reservation is confirmed?
The reservation is confirmed at the moment the payment is made, and you will receive a confirmation email. In case you have made a partial payment, a reservation request is generated and confirmed at the moment of the total payment at the agency prior to the excursion.Patagônia reserva de excursões
I want a trip for tomorrow and the website does not give me availability, what should I do?
To book on the spot we invite you to contact us by phone to our contact lines and we will manage your reservation. reservation by this means.
How can I make a modification to my reservation?
In order to make any kind of change in your reservation it is essential that you contact our customer service department. Once you communicate your needs to us, our staff will do everything possible to fulfill your request. Changes can be made up to 24 hours before your excursion.
We are a large group, how do I make my reservation?
In the case of large groups, it is advisable to contact customer service to meet the needs of the group.Patagônia reserva de excursões
What are the accepted payment methods?
To make the reservation you can make transfers or deposits, with credit or debit card, and with Paypal or Mercado Pago.
You can also choose the option to pay in cash at destination but you will need to pay a deposit through the website.Patagônia reserva de excursões
For excursions, do you look for me where I am staying?
Most of the time it is possible to look for you at your lodging, but there are some cases in which we cannot do it (either because the lodging is difficult to access for vehicles or it is out of the established search radius) for this reason at the moment of confirming the reservation we will ask you for your lodging place and we will coordinate the closest possible meeting point, it can be the same lodging or a point agreed upon during the reservation process.
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