Cancellation Insurance - Cancel your excursion without losing all the value of your trip

Safety in the event of any mishap

If at any time an unforeseen event occurs and you are unable to attend your departure, the Cancellation Insurance allows you to recover 80% of what you paid, as long as the cancellation is managed until 7:00 pm the day before. An agile and adaptable alternative to take care of your reservation without complications.

What is included in the insurance?

• Cancellation of the activity until 7 p.m. the previous day.

• 80% refund of the amount paid.

• Fast handling, without requiring an explanation of the reason for the cancellation.

• It is purchased per person and for each reservation made.

• Available to hire up to 30 minutes after generating your voucher.

Relevant terms

• The insurance is exclusive: it applies individually to each passenger and selected excursion.

• It will not be available for purchase after 30 minutes from the issuance of the voucher.

• Without this insurance, there will be no refunds for cancellations.

Common inquiries

When can the Cancellation Insurance be added?
You can add it up to 30 minutes after you have issued your tour voucher.

Do I need to present a justification to cancel?
It is not necessary. The procedure is simple and does not require any explanation.

Does the refund cover the total amount paid?
No, the insurance provides for the reimbursement of the 80% of the amount paid, according to the detailed conditions.

Is it mandatory to purchase this insurance?
It is not mandatory, but without the insurance you will not be able to count on refunds in case of cancellation.